Privacy Policy – personapilot.in

Last Updated: March 7, 2025

1. Introduction

Welcome to PersonaPilot! We at PersonaPilot are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform, accessible at https://app.personapilot.in/privacy-policy (the “Platform”) and our website https://personapilot.in/ (the “Website”).

By accessing or using our Platform and Website, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect

We collect several types of information from and about users of our Platform and Website, including:

Personal Information: This is information that can be used to identify you directly or indirectly, such as your name, email address, postal address, phone number, username, and profile information. We collect this information when you:

Complete your user profile.

Subscribe to our newsletter or marketing communications.

Participate in surveys or promotions.

Account and Social Media Data: To provide our social media management services, we collect information related to your social media accounts that you connect to PersonaPilot. This may include:

Social media profile information (e.g., profile name, bio, profile picture).

Posts, updates, and content you schedule or publish through our Platform.

Engagement data (e.g., likes, comments, shares, reach, impressions, analytics).

Access tokens and credentials necessary to connect to your social media accounts (stored securely and encrypted).

Usage Data: We automatically collect information about your interaction with our Platform and Website. This includes:

Log data (e.g., IP address, browser type, operating system, referring URLs, pages visited, timestamps).

Device information (e.g., hardware model, device identifiers, mobile network information).

Platform usage data (e.g., features used, actions taken, frequency and duration of activities).

Cookies and similar tracking technologies (see Section 7 for more details).

Payment Information: If you subscribe to a paid plan, we collect necessary payment information, such as credit card details or other financial account information. Please note that payment processing is often handled by third-party payment processors, and we do not directly store your full payment details on our servers.

Communication Data: We collect information when you communicate with us, such as through email, chat, or phone, including the content of your communications and our responses.

3. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Services:

To operate and maintain our Platform and Website.

To provide you with social media management tools and features.

To personalize your experience and tailor content and features to your needs.

To improve our Platform and Website and develop new features and functionalities.

To monitor and analyze usage and trends to enhance user experience and service quality.

Account Management:

To create and manage your user account.

To identify you as a user in our system.

To provide customer support and respond to your inquiries and requests.

To send you administrative information, such as updates to our terms, policies, and service announcements.

Communication and Marketing:

To send you newsletters, marketing communications, and promotional offers (where permitted by law and in accordance with your preferences).

To inform you about updates, new features, and relevant information related to our Platform.

To conduct surveys and gather feedback to improve our services.

Security and Fraud Prevention:

To protect the security and integrity of our Platform and Website.

To detect, investigate, and prevent fraudulent transactions and other illegal activities.

To enforce our Terms of Service and other policies.

Legal Compliance:

To comply with applicable laws, regulations, legal processes, or governmental requests.

To protect our rights, property, or safety, and that of our users or others.

4. Sharing and Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We engage third-party service providers to perform functions and provide services to us, such as hosting, payment processing, analytics, customer support, email delivery, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Social Media Platforms: To provide our services, we share information with the social media platforms you connect to PersonaPilot (e.g., Facebook, Instagram, Twitter, LinkedIn). This sharing is necessary to schedule posts, retrieve analytics, and perform other social media management functions. Your use of these social media platforms is also governed by their respective privacy policies and terms of service.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business assets. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

With Your Consent: We may share your information with your consent or at your direction, including if you explicitly authorize us to share your information with specific third parties.

Aggregated and Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics, research, and marketing.

5. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

Encryption: We use encryption technologies to protect sensitive information during transmission and storage.

Access Controls: We restrict access to personal information to authorized personnel who need to know that information to operate, develop, or improve our services.

Regular Security Assessments: We conduct regular security assessments and audits to ensure the effectiveness of our security measures.

Secure Storage: We store your information on secure servers in controlled facilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of information and the purpose for which it is used.

Typically, we retain your account information as long as your account is active. If you close your account, we may retain certain information for a reasonable period for record-keeping, legal compliance, dispute resolution, and enforcement of our agreements.

Social media data and content created or managed through our Platform may be retained according to your settings and preferences, as well as the policies of the connected social media platforms.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and usage patterns on our Platform and Website.

Cookies: Cookies are small text files that are placed on your device when you visit a website. We use cookies for various purposes, including:

Essential Cookies: Necessary for the operation of our Platform and Website, such as enabling core functionality and security features.

Performance and Analytics Cookies: To collect information about how you use our Platform and Website, such as which pages you visit and how often, to improve performance and user experience.

Functionality Cookies: To remember your preferences and settings (e.g., language preferences, login information) to provide a more personalized experience.

Advertising and Marketing Cookies: To deliver targeted advertisements and marketing communications based on your interests and browsing behavior (subject to your consent where required).

Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are small graphic images embedded in web pages or emails. We may use web beacons to track your interaction with our Platform and Website, such as whether you have opened an email or clicked on a link.

Your Choices Regarding Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our Platform and Website.

For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.

8. Your Rights Regarding Your Information

You have certain rights regarding your personal information under applicable data protection laws, which may include:

Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.

Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances.

Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact information provided in Section 12. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

9. Third-Party Links and Services

Our Platform and Website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services. When you click on a third-party link, you will be subject to that third party’s privacy policies. We encourage you to review the privacy policies of those third-party websites, services, and applications before providing any personal information to them.

10. Children’s Privacy

Our Platform and Website are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes to this Privacy Policy, we will post the updated policy on our website and update the “Last Updated” date at the top of this policy. We will also notify you of any material changes, as required by law, such as by email or through a prominent notice on our Platform or Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

PersonaPilot

Email: Contact@astconsulting.in

Website link: https://personapilot.in/

By using PersonaPilot, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.