Privacy Policy

Last Updated: March 7, 2025

1. Introduction

Welcome to PersonaPilot! We at PersonaPilot are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform, accessible at https://app.personapilot.in/privacy-policy (the "Platform") and our website https://personapilot.in/ (the "Website").

By accessing or using our Platform and Website, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

2. Information We Collect

We collect several types of information from and about users of our Platform and Website, including:

Personal Information

  • Account information (e.g., name, email address, postal address, phone number, username, and profile information) when you register an account, complete your profile, subscribe to marketing communications, contact support, or participate in surveys/promotions.

Account and Social Media Data

  • Social media profile information (e.g., profile name, bio, profile picture) for connected accounts.
  • Posts, updates, and content scheduled or published through our Platform.
  • Engagement data (e.g., likes, comments, shares, reach, impressions, analytics).
  • Securely stored and encrypted access tokens and credentials necessary to connect your social media accounts.

Usage Data

  • Log data including IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
  • Device info such as hardware model, device identifiers, and mobile network information.
  • Platform usage details including features used, actions taken, frequency, and duration of activities.
  • Cookies and similar tracking technologies.

Payment Information

  • Necessary payment details like credit card details or financial account info when subscribing to paid plans (processed securely by third-party processors).

Communication Data

  • Information shared when communicating via email, chat, or phone, including the contents of your message and our response.

3. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Services

  • To operate, maintain, and provide the tools of our Platform and Website.
  • To personalize your experience and tailor content to your needs.
  • To improve our Platform, develop new features, and analyze usage trends.

Account Management

  • To create, manage, and identify your user account.
  • To provide customer support and respond to queries.
  • To send administrative updates, policy changes, and service announcements.

Communication and Marketing

  • To send newsletters, marketing materials, and promotional offers based on preferences.
  • To notify you about updates, features, and relevant information.

Security and Fraud Prevention

  • To protect the security and integrity of our Platform and Website.
  • To detect, investigate, and prevent fraudulent transactions or illegal activities.
  • To enforce our Terms of Service and other policies.

Legal Compliance

  • To comply with applicable laws, legal processes, or government requests.
  • To protect our rights, safety, property, and that of our users or others.

4. Sharing and Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers

  • Third-party service providers performing functions like hosting, payment processing, analytics, customer support, and email/marketing delivery under strict confidentiality obligations.

Social Media Platforms

  • Connected social media platforms (Facebook, Instagram, LinkedIn, etc.) to schedule posts and fetch analytics. These connections are subject to their respective terms and privacy policies.

Business Transfers

  • As part of a merger, acquisition, reorganization, asset sale, or bankruptcy. Users will be notified of any ownership changes.

Legal Requirements

  • If required by law, subpoena, court order, or valid request by public authorities.

With Your Consent

  • To other third parties upon your explicit authorization or direction.

Aggregated and Anonymized Data

  • Anonymized data shared for analytics, marketing, and research purposes.

5. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Use of encryption technologies during transmission and storage.
  • Restricting personal data access to authorized personnel only.
  • Regular security assessments and audits.
  • Storing information on secure servers in controlled facilities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain your account information as long as your account is active. If you close your account, we may retain certain information for record-keeping, legal compliance, dispute resolution, and enforcement.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and usage patterns on our Platform and Website.

Types of Cookies Used

  • Essential Cookies: Necessary for the operation, functionality, and security features.
  • Performance & Analytics Cookies: To improve the user experience by understanding how you interact with our pages.
  • Functionality Cookies: To remember settings like preferred language or login details.
  • Advertising & Marketing Cookies: To deliver targeted ads and campaigns based on interests.

Web Beacons

  • Small graphic images embedded in web pages or emails to track interaction (e.g. if an email was opened).

8. Your Rights Regarding Your Information

You have certain rights regarding your personal information under applicable data protection laws, including:

  • Access: Request a copy of the personal information we hold.
  • Rectification: Ask us to correct inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request deletion of your data under certain conditions.
  • Restriction of Processing: Ask us to restrict how we process your information.
  • Data Portability: Request transfer of your data in a structured, machine-readable format.
  • Objection: Object to the processing of your data, particularly for direct marketing.
  • Withdraw Consent: Withdraw consent at any time if processing is based on consent.

9. Third-Party Links and Services

Our Platform and Website may contain links to third-party websites, services, or applications not owned or controlled by us. This Privacy Policy does not apply to those third parties. We recommend reviewing their privacy policies before sharing data.

10. Children's Privacy

Our Platform and Website are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such data without parental consent, we will remove it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updated, we will post the changes and update the 'Last Updated' date at the top of the policy. We will notify you of material changes via email or system notices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Company: PersonaPilot
  • Email: Contact@astconsulting.in
  • Website: https://personapilot.in/